Grievance Redressal Cell

OBJECTIVES OF GRIEVANCE REDRESSAL CELL

• Protection of human rights is essential for the all-round development of an individual. To realize the primary needs of the students and staff and secure civil liberties for everybody, the Grievance Redressal Cell has been constituted.
• The objective of the Grievance Cell is to develop a responsive and accountable attitude among all the stakeholders to maintain a harmonious educational atmosphere in the institute.
• The Grievance Cell should be constituted for the Redressal of the problems reported by the Students of the College with the following objectives:
• To develop the organizational framework, resolve the Grievances of Students and other stakeholders.
• To provide the students to access immediate, hassle-free recourse to have their grievances redressed.
• To enlighten the students about their duties and responsibilities to access benefits under the policies.
• To ensure the students to express their grievances/problems freely and frankly, without any fear of being victimized.
•  Suggestion/Complaint Box is installed in which the students, who want to remain anonymous, put in writing their grievances and their suggestions for improvement of the Academics / Administration in the College. Grievances may be sent online by filling out the form available on the college website.

SCOPE

 The cell deals with Grievances received from the students about any of the following matters

1. Academic
2. Non- Academic
3. Grievance related to Assessment
4. Grievance related to Attendance
5. Grievance related to fees
6. Grievance regarding the conduction of Examinations
7. Other Matters: Related to certain things like sanitation, preparation of food, availability of transportation, victimization by teachers, etc.

• To provide a proper platform for the stakeholders to express their grievances freely without fear and receive complaints from the students, staff, parents and other stakeholders.
• To analyze the grievances and conduct a formal investigation on the received grievances.
• The Grievance Cell assures the stakeholders to solve the complaints within 2 weeks from the receipt of the grievance.
• In case, the person is unwilling to appear in person, the grievance may be dropped in the suggestion box of the Grievance Cell at the Administrative Block. Grievances may also be sent online by filling out the form available on the college website.
• Any complaint received other than the General Grievance will be forwarded to the concerned cell coordinator.

COMPOSITION OF THE CELL    

Chair person: Dr. MOSES VARAPRASAD GUMMADI, PRINCIPAL

Coordinator: Mr. PININTY SREEKANTH, HOD, S&H

Faculty Members:                                              

 Student Members: 

Coordinator

• The coordinator has to coordinate with all the members and student representatives on the issues of the Grievance Redressal Cell.
• The coordinator shall hold a meeting with the members and the aggrieved person.
• To analyze the grievances and conduct a formal investigation.
• To identify reasonable and reliable solutions along with the cell members for the received grievances.
• To prepare a report based on the findings and submit it to the Chair person.

Faculty Members

• Faculty members will participate in the meetings and give suggestions to redress the grievances in the best way.
• Faculty members shall inform the complaining party regarding the time and place of the meeting.

Student Members

• To create awareness among the students about functions of the Grievance Redressal Cell.
• To bring the grievances to the notice of the Coordinator in the Department.
• To attend the meetings of the Grievance Redressal Cell.

• The students may submit an application of grievance or an appeal to the Institute level Committee or Central Grievance Redressal Committee or the Head of the Department concerned.
• Students can also express their grievances online by filling out the form available on the college website
• The aggrieved student who has the grievance or grievances at the department level shall make first an application to the Head of the department. Then the Head of the Department will verify the facts and will try to redress the grievance within a reasonable time. If the student is not satisfied with the verdict or solution of the Head of the department, then the same should be placed before the Department level committee.
•  If the student is not satisfied with the verdict of the Department committee, the student can submit an appeal to the Institute level Grievance Committee within a week from the date of the receipt of the reply from the Department level Committee.
• The convener of the Institute Grievance Committee will go through the facts and the reports submit and hold a meeting with the Chair person of the Department committee. The Department level Committee will place the matter before the Institute level committee which shall either endorse the judgement of the Department level committee or shall pass verdict in the best possible manner within a reasonable time.

Separate room for the functioning of the cell

PC with an internet connection

Printer

Table with 20 chairs

One Rack

Box file

Number of grievances received